Refund policy
Last Updated: November 2, 2026
At a glance
Request a return or exchange within 30 calendar days after delivery. We cover eligible return shipping and include a free prepaid return label in your package. No restocking fee. Contact us before sending an item back; if the label is missing or cannot be used, contact us for help.
Eligibility
For a change-of-mind return or exchange, the item must be new, unused, undamaged and include all supplied accessories. We also support returns for damaged, defective, incorrect or missing items and items materially different from their description. Non-waivable consumer rights remain unaffected.
How to request a return or exchange
- Contact support@dinset.com within 30 calendar days after delivery with your order number, the item and whether you want a return or exchange. Describe any issue; include relevant photos if helpful.
- Wait for confirmation of the instructions and correct return address before mailing the item. For an eligible return, use the free prepaid return label included in your package.
- Pack the approved return with its supplied accessories and follow the confirmed mailing instructions. Keep any return tracking or shipping receipt, if available, for progress questions.
If the label is missing, cannot be used or is unclear, contact us for assistance before buying postage. Do not send goods to the correspondence address unless instructed.
Exchanges
We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused, undamaged and include all supplied accessories. Contact us with your order number, the item you want to exchange and the replacement requested to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit support for damaged, defective, wrong, missing or materially misdescribed items or your non-waivable rights.
Refunds
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
If the refund has not appeared, first check your original payment account and contact your bank or payment provider about posting times. Then contact us with your order number so we can check the refund status, explain any issue and help with further review. Include return tracking if available, and tell us whether you are checking receipt of the return, inspection or initiation of the refund. If a request is not approved, ask about the reason and the policy conditions that apply, or provide relevant information for further review.
Cancellations and order changes
Contact us as soon as possible to request a change or cancellation. Include your order number and the change or cancellation requested. A request is not confirmation of cancellation. If shipment has already occurred, use the return process where eligible. A confirmed cancellation of a captured payment is refunded to the original payment method; an uncaptured authorization is handled as an authorization release rather than a completed refund. Ask us to check the status of your request. The 10-calendar-day return timeline above concerns approved returns after receipt and inspection; it is not a waiting period for an item that was never shipped.
Contact
dinset
GREENVALE 17 COMMERCE LLC
300 Madison Ave, Covington, KY 41011, United States
support@dinset.com
(540) 896-4127
dinset.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
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