FAQ
Last Updated: November 2, 2026
What do you sell?
Placemats, napkin rings and table-setting sets, plus a separately labeled pet-feeding mat category.
Do you manufacture every product?
No manufacturing or third-party brand affiliation is claimed unless expressly stated on the product page.
Which size should I choose?
Measure your plate and available table space. A round mat uses a diameter; an oval or rectangular mat uses length and width. Check a napkin ring’s stated opening against the folded napkin; do not assume all rings fit all napkins.
Does a set include the photographed dishes?
Only the written pack contents are included. Plates, glasses, flowers and furniture are staging props unless specifically listed.
Can every placemat or napkin ring be machine washed?
Use care directions supplied for that particular product. Do not assume every woven mat or wood ring is machine washable.
Where do you ship?
We ship to all 50 U.S. states and the District of Columbia, including Alaska and Hawaii. We do not ship to U.S. territories, freely associated states, or APO/FPO/DPO military addresses. Contact us before ordering to a PO Box so service to that address can be confirmed.
How much is shipping and how long does it take?
Free Standard shipping, with no minimum order. Processing takes 1–2 business days and transit is estimated at 2–4 business days, for an estimated total of 3–6 business days. Business days exclude weekends and U.S. federal holidays. Express shipping is not offered.
How do I track an order?
Use the tracking information associated with your shipment. Contact us with the order number if it is missing or appears inconsistent.
Can I cancel or change an order?
Contact us promptly with your order number and the change or cancellation requested. We must check the fulfillment status and confirm whether it can be completed. A request is not confirmation; shipment may limit changes. See the Refund Policy for cancellation and return steps.
What can be returned or exchanged?
Request a return or exchange within 30 calendar days after delivery. We cover eligible return shipping and include a free prepaid return label in your package. No restocking fee. Contact us before sending an item back; if the label is missing or cannot be used, contact us for help. For a change-of-mind return or exchange, the item must be new, unused, undamaged and include all supplied accessories. Damaged, defective, wrong, missing or materially misdescribed items and non-waivable consumer rights remain supported.
How do I return an item?
Contact us within 30 calendar days after delivery with your order number, the item and your request. Confirm the instructions and correct return address before mailing anything. Use the free prepaid return label included in your package; if it is missing or unusable, contact us for help before buying postage.
Who pays return shipping? Is there a restocking fee?
We pay eligible return shipping and include a free prepaid return label in your package. No restocking fee. Contact us if the label is missing or cannot be used.
Do you exchange items?
We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused, undamaged and include all supplied accessories. Contact us with your order number, the item you want to exchange and the replacement requested to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit support for damaged, defective, wrong, missing or materially misdescribed items or your non-waivable rights.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
How can I check a return, exchange or refund?
Contact support@dinset.com with your order number and any return tracking available. Tell us which stage you are asking about: receipt of a return, inspection, refund initiation or confirmed exchange instructions. A refund being issued is separate from your payment provider posting it. Do not email full card details or passwords.
What if the item is damaged, wrong or incomplete?
Contact us with your order number and explain the problem. Relevant photos can help us review it; follow the Refund Policy and retain any non-waivable consumer rights.
Which payments are accepted?
Only the methods presented for your order during checkout are available. See Payment Policy.
How do I manage advertising cookies or data-sharing choices?
Use Your Privacy Choices for available data-sharing opt-outs and your browser settings to manage cookies. Contact us if you cannot use an available control. A privacy policy itself is not consent to optional cookies.
How can I make a privacy request?
Email support@dinset.com and describe the right you want to exercise. If it concerns an order, include the order number if available. Do not send passwords or full payment-card details. The Privacy Policy explains applicable rights, verification, authorized agents and response periods.
How can I contact you?
support@dinset.com or (540) 896-4127. Our address is for business correspondence, not walk-in shopping; contact us before mailing returns.
Contact
dinset
GREENVALE 17 COMMERCE LLC
300 Madison Ave, Covington, KY 41011, United States
support@dinset.com
(540) 896-4127
dinset.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
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